A multiple award-winning airline, Qatar Airways won the ‘World’s Best Business Class’ for the tenth time at the 2023 World Airline Awards, managed by the international air transport rating organisation, Skytrax. The airline continues to be synonymous with excellence, also taking home, Best Airline in the Middle East, World's Best Business Class Lounge and World's Best Business Class Lounge Dining at the prestigious awards held during the 2023 Paris Air Show. Qatar Airways is an unprecedented seven-time winner of the “World’s Best Airline” voted by Skytrax (2011, 2012, 2015, 2017, 2019, 2021 and 2022).
Qatar Airways currently flies to more than 160 destinations worldwide, connecting through its Doha hub, Hamad International Airport, voted by Skytrax as the ‘World’s Best Airport’ in 2021 and 2022 consecutively.
This year, Hamad International Airport has been ranked by Skytrax as the second-best airport in the world, and received the ‘Best Airport in the Middle East’ accolade for the ninth time in a row, as well as ‘World’s Best Airport Shopping’.
Average Experience on Short Flights: A passenger described their business class experience on a short flight as average, criticizing the service and quality of food and beverages. They mentioned a lack of attentive service and subpar food quality
Excellent Long Flights: Another review praised the airline for providing excellent service on long-haul flights, noting comfortable seats, decent legroom, efficient and friendly flight attendants, and satisfactory meals
Issues with Extra Legroom Seats: A customer expressed dissatisfaction with the extra charges for "extra legroom" seats, which they found uncomfortable and lacking in amenities like an entertainment system. They also mentioned that their grievances about the seat were ignored
Decrease in Crew Quality: A passenger observed a significant decline in the quality of interactions with the airline's crew, noting a shift from warm and welcoming attitudes to passive-aggressive behavior
Disappointment in Economy Class: A review highlighted disappointment in the economy class service, mentioning narrow and uncomfortable seats, poor catering, and slow service
Favorable Review Highlighting Professionalism: One customer expressed high satisfaction with Qatar Airways, citing a professional and easy booking and travel process, good food quality, and a positive overall experience even in economy class
Business Class Experience: Some passengers in business class mentioned excellent service, but noted areas for improvement like food quality and the inclusion of WiFi in fares. They praised the comfort and quality of the seats and service
Exceptional Flight Attendant Service: A review highlighted the exceptional service provided by a flight attendant, praising their patience and courteous service throughout a long flight
These varied experiences suggest that while Qatar Airways excels in certain areas, particularly on long flights and in business class comfort, there are aspects like food quality, seat comfort in economy class, and crew behavior that have room for improvement.
