Hello, we're Lovehoney...
And we're the sexual happiness people, and we make a fun, fulfilling sex life available to everyone. We're the UK's biggest online adult retailer and 1 in 3 sex toys sold online in the UK comes from our warehouse in Bath.
Buying a sex toy used to involve being confronted by seedy, male-centric websites with in-your-face, pornographic images and packaging. But colleagues and friends Neal Slateford and Richard Longhurst decided it was time things changed, and a new era of sex toy shopping began in 2002.
Fast-forward 15 years from our humble beginnings with a single computer in Richard's flat, and you could say we're very (very) proud of what we've achieved so far.
We just want you to be happy...
Making customers happy is what makes us smile. And here's how we do it:
- An international team of 300 (and growing) staff members to advise, pack, pick and ship your orders.
- We've won awards for our incredible Customer Service and are proud to be open to help you with anything 24 hours a day, 7 days a week.
- Over 220,000 customer reviews (you can even sign up to become a sex toy tester and get sent items for free!)
- A forum Community with over 80,000 members who can chat in a safe online space and write product reviews
What makes us different?
Our delivery and returns policy sets us apart from our competitors.
- We have a 30 day free returns policy and a 1 year product guarantee
- All our parcels are tracked as standard (meaning no lost parcels), and if you place an order before 5.30pm it'll be dispatched the same day.
- With a Lovehoney account, you earn loyalty Points with every order, which can be redeemed against future orders. You get 2,500 Points worth £5 just for creating an account. If you're a member of our Lovehoney Unlimited loyalty scheme you'll also benefit from Free One Day Delivery, money off vouchers, and birthday and anniversary discounts.
- Our team are on hand to help, no matter how small the query, and we even have English, French, German, Dutch, Spanish and Welsh speakers manning the phones and emails. If you'd rather chat in another language, just let us know and we'll see what we can do!
No other company in our industry offers this level of commitment to customer satisfaction.
We've won dozens of awards for our customer service, our products and our website (see the full list here). We've even been honoured by the Queen for our services to international trade. Look!
Our brands
We develop unique, innovative sex toys and sexual wellbeing products, and have teamed up with some of the most fun and exciting brands out there to bring you the very best of sexual happiness. Here are just a few of our line-up
