Confused.com
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Confused.com is a UK insurance comparison site that focuses on car insurance. It runs rapid quotes from multiple insurers, allowing comparison of cover, excess and add‑ons side‑by‑side; purchase is completed with the insurer named in the quote.
Intermediary
Confused.com acts as an intermediary: the policy is usually purchased from the insurer shown in the quote and the insurer handles payments, documents and refunds.
Distance selling rules
The standard UK 14‑day cooling‑off period for distance‑sold insurance applies; refunds and cancellations are handled by the insurer according to their terms.
Policy details compared
Results show voluntary and compulsory excess, cover limits and common add‑ons (for example legal cover, breakdown and courtesy car) to allow side‑by‑side comparison.
Car insurance focus
Confused.com is known for its car‑insurance comparison engine. The site pulls quotes from a wide range of UK insurers so users can compare premiums, voluntary and compulsory excess, and common add‑ons (legal cover, breakdown, courtesy car) in a single results list. It is commonly used to benchmark renewal prices or to compare across many mainstream providers.
Pricing factors
Quotes are affected by cover level (third‑party, third‑party fire & theft, comprehensive), voluntary excess, payment frequency (annual vs monthly), declared mileage and vehicle security. Small changes in profile information can lead to different quotes from different insurers.
Buying, documents and trust signals
Confused.com is an intermediary: policies are usually purchased from the insurer shown in the quote. After purchase, confirmation and policy documents are normally emailed. The UK 14‑day cooling‑off rule applies for distance sales; refunds and cancellations are handled by the insurer according to their terms. Insurers' claims records and the policy wording determine cover.
What they compare
Verdict
Key facts
- Provides multiple car quotes in a single results list for side‑by‑side comparison of price and excess.
- Used to compare renewal pricing against other insurers.
- Displays common add‑ons and multi‑policy options for comparison.
Limitations and risks
- Does not list some specialist or bespoke cover that may be available outside comparison engines.
- Does not provide personalised in‑person broker advice; refunds and cancellations are handled by the insurer according to their terms (the UK 14‑day cooling‑off period normally applies).
FAQ
Which products does Confused.com compare?
What factors affect the quotes shown by Confused.com?
How do cancellations and refunds work?
